Greenhouse Backpackers

Freecall 24 Hours - 1800249207


Got a question? Check out the FAQs below, and if this doesn't answer you question, please give us a call on 1800 249 207

Frequently Asked Questions

1. Are there age restrictions for guests staying at your hostel?

Guests of all ages are welcome at the Greenhouse. Families are welcome too!

Persons under 18 years of age must be accompanied by an adult or guardian and may only stay in their own rooms.

2. Can I store my luggage at the hostel when I check out?

Absolutely! We have a luggage storage room where you can leave your belongings for free when waiting to check into a room, or once checked out of a room.

3. Are there laundry facilities at the Greenhouse?

Yes, the guest laundry is located on level 6 and is coin operated. Highly efficient washing machine and dryer are available and you may also purchase soap.

4. Are linen and towels provided?

Yes. Once checked into our hostel you will notice that your comfy bed is complete with linen. If you need a towel, reception can provide you with one for $1. Upon checkout, please strip your bed and bring your linen and towel to Level 6. We don’t have bed bugs and don’t want them so please leave your sleeping bags at home!

5. Are there lockers in the dorm room?

Yes, but you must bring your own 25mm padlock. If you don’t have a padlock, you may purchase one from reception.

6. Is breakfast included?

Breakfast is included with your room rate and is available every morning from 7am to 9am in the dining room and includes cereal, toast and spreads. 

7. Where can I park my car?

Parking in the city is expensive. We recommend that you park your vehicle at the Crown Casino Multi-Storey park. Click here for more information.

8. Does the hostel have kitchen facilities?

Yes, our hostel has fully equipped kitchen facilities complete with refrigerators, stoves, microwaves, toasters, crockery and cutlery and storage space for your belongings.  We dare you to show us your Gordon Ramsay culinary skills!

9. Will there be a bathroom in my dorm/private room?

There are common bathrooms on each floor, each with wash basins, showers and toilets.

10. Is there a supermarket nearby?

Coles Supermarket is located on the corner of Elizabeth Street and Flinders Street, a 3 minute walk from the Greenhouse Backpacker.

11. Can I change or cancel my reservation?

Please let us know at least 48 hours in advance if you wish to cancel or change your reservation. When you make a reservation with the Greenhouse, we ask for an estimated time of arrival. If you are running late on the day of your booking, please free call us on 1800 249 207 and let us know. This ensures that we do not release your bed and on-sell it to a desperate backpacker.

12. Do you charge credit card fees?

No, we don’t charge any additional fees if you wish to pay by credit card. At the Greenhouse we accept Eftpos, Visa and Mastercard. We unfortunately do not take Diners or American Express.

13. Is there free internet at the hostel?

Yes, for guests who bring their own laptops and other devices, we have FREE WIFI available in certain areas of the hostel. When you check in, you may recieve your own unique username and password from reception.

For those without a laptop, feel free to use one of our computer terminals in the common area.

14. What time can I check in?

Check in time is after 12pm, once housekeeping has finished cleaning the rooms. If you arrive to the hostel earlier than 12pm, you are welcome to leave your luggage in our luggage storage room and hang around in our lounge/dining room, use the kitchen, access the WIFI or explore beautiful Melbourne.

15. What do I need to check in to the Greenhouse?

Photo identification is required on check in (passport, driver’s licence or I.D card are all acceptable).

16. What time is check out?

Check out is 10am.

17. Can I receive mail at Greenhouse Backpacker?

Expecting a love letter? You can receive mail at our address:

Greenhouse Backpacker
Level 6, 228 Flinders Lane
Melbourne, Australia 3000

We hold mail for up to 30 days.

18. How early do I need to book?

The earlier the better! Our busiest months are November to April; however Melbourne is an extremely busy city with many international events that attract BIG crowds throughout the year. We suggest you book as soon as you know your travel plans!

19. Do you offer airport pick up/drop off services?

We do not offer any shuttle services but click here to check out how to get to us, it’s not difficult!

20. Where can I rent a car?

Check out our Greenhouse Backpacker special rates with Europcar here. Located in the Melbourne CBD and the airport.